Privacy policy

Innospace Technologies Limited ("Innospace," "we," "us," or "our") operates the Electrolux split AC website for the US market under license from AB Electrolux (publ). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what personal information we collect when you visit our website, how we use it, who we share it with, and what rights you have. If you have any questions or concerns, please contact us using the details at the bottom of this page.

Information you provide directly

We collect personal information you voluntarily provide when you:

• Submit a contact form — full name, email address, phone number, inquiry type, and message content

• Register a product — full name, installation address (street, city, state, ZIP), phone number, email address, retailer/seller name, order or invoice number, date of purchase, indoor and outdoor unit model numbers and serial numbers, installer company name, installer contact number, HVAC license number, date of installation, and any optional notes
  
• Sign up for email communications — email address

Information collected automatically

When you visit our website, certain information is collected automatically through cookies and tracking technologies operated by us and our third-party service providers. This may include:

• Browser type, version, and language settings
  
• Device type, operating system, and screen resolution
  
• IP address and general geographic location (country/region level)
  
• Pages visited, time spent on each page, and navigation paths
  
• Referring website, search engine, or advertisement
  
• Interactions with page elements including clicks, scroll depth, and form interactions
  
• Session and user identifiers assigned by analytics and advertising tools

For full details of the cookies and tracking technologies used, please see our Cookie Guidelines.

We use the following third-party tools on this website, each of which may collect data as described:

Google Analytics 4 (GA4) and Google Tag Manager (GTM)

We use GA4 to analyze website traffic and user behavior. GTM manages the deployment of tracking tags on this website. Google may collect and process data in accordance with its own Privacy Policy. You can opt out of GA4 tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Meta Pixel (Facebook Pixel)

We use the Meta Pixel to measure the effectiveness of our advertising, build advertising audiences, and deliver relevant ads on Meta platforms (including Facebook and Instagram). The Meta Pixel collects information about your activity on our website and links it to your Meta account where applicable. You can manage your Meta ad preferences at facebook.com/ads/preferences. For more information, see Meta's Data Policy at facebook.com/policy.

Remarketing and advertising cookies

We may use remarketing tools (including Google Ads remarketing) to show relevant advertisements to users who have previously visited our website when they browse other websites or platforms. These tools use cookies to recognize your browser. You can opt out of interest-based advertising through the Digital Advertising Alliance opt-out tool at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

Hotjar

We use Hotjar to better understand how users interact with our website. Hotjar may record mouse movements, scrolling behavior, clicks, and form interactions (excluding sensitive fields). Hotjar does not track this activity across sites where Hotjar is not installed. You can opt out of Hotjar tracking at hotjar.com/legal/compliance/opt-out.

We use the personal information we collect to:

• Respond to your inquiries and provide customer support
• Record your product registration and administer your warranty entitlement
  
• Send you product updates, support communications, and promotional emails if you have opted in
  
• Analyze website usage to improve site content, performance, and user experience
  
• Measure the effectiveness of our advertising campaigns
  
• Deliver targeted advertisements on third-party platforms
  
• Detect, investigate, and prevent fraudulent or unauthorized activity
  
• Comply with applicable legal obligations
  

We do not sell your personal information. We may share your information with:

• Service providers — third-party vendors who help us operate our website and business, including analytics providers, advertising platforms, and email delivery services, each bound by confidentiality obligations
  
• Advertising partners — platforms such as Meta and Google, as described in Section 2, to deliver targeted advertising
  
• AB Electrolux (publ.) — our licensor, to the extent required under our licensing agreement
  
• Legal and regulatory authorities — when required by applicable law, court order, or governmental request
  
• Business transferees — in connection with any merger, acquisition, restructuring, or sale of business assets, in which case personal data may be transferred as part of that transaction
  

If you are a resident of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) gives you the following rights regarding your personal information:

• Right to know — you may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it
  
• Right to delete — you may request that we delete your personal information, subject to certain legal exceptions
  
• Right to correct — you may request correction of inaccurate personal information we hold about you
  
• Right to opt out of sale or sharing — we do not sell personal information. We do share personal information with advertising partners as described in Section 4. You may opt out of this sharing by contacting us using the details below
  
• Right to limit use of sensitive personal information — we do not collect sensitive personal information as defined under the CPRA
  
• Right to non-discrimination — we will not discriminate against you for exercising any of these rights

To exercise any of these rights, submit a request to us by:

Email: electroluxacsupport@theinnospace.com

Phone: +1 (888) 202-2194

We will acknowledge your request within 10 business days and respond to a verified request within 45 calendar days. We may need to verify your identity before processing your request.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law:

• Contact form data — retained for up to 3 years from the date of submission
  
• Product registration data — retained for the duration of the applicable warranty period plus 2 years
  
• Email marketing data — retained until you unsubscribe or request deletion
  
• Analytics and advertising data — subject to the retention policies of the relevant third-party platforms

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, alteration, or destruction. These measures include HTTPS encryption for all data transmitted between your browser and our website.

No method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Innospace Technologies Limited is incorporated in Hong Kong. Our US website operations are conducted for the US market, and your personal information may be processed and stored by us or our service providers in the United States, Hong Kong, or other countries.

If you are located in the United States, please note that your personal information may be transferred to and processed in jurisdictions with different data protection laws than your state of residence. By using this website and submitting your information, you consent to such transfers.

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at electroluxacsupport@theinnospace.com and we will take steps to delete it promptly.

Our website contains links to third-party websites including authorized retailers (such as Amazon and Home Depot). These links are provided for your convenience. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or third-party services. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of this website after any update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Innospace Technologies Limited
Unit 608, 6/F, Hopesea Industrial Building
26 Lam Hing Street, Kowloon Bay, Hong Kong

Email: electroluxacsupport@theinnospace.com
Phone: +1 (888) 202-2194
Support hours: Monday – Friday, 8:30 am – 8:00 pm ET