Shipping Policy

At Electrolux Air, we're committed to delivering your new air conditioner quickly, safely, and securely.

Whether you're purchasing a single room system or a high-performance solution for a larger space, every order is carefully prepared to ensure it arrives in excellent condition.

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has shipped, you'll receive a confirmation email with tracking information.

We currently ship to residential and commercial addresses across our delivery regions.
Delivery availability may vary depending on your location.

Estimated Delivery Times

Metro Areas 2–5 Business Days
Regional Areas 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery times are estimates and may vary during busy periods.

Shipping costs are calculated at checkout based on:

• Delivery location
• Product size
• Order quantity
  

Free shipping promotions may be available on selected products.

Please ensure all shipping information is correct before placing your order.

Someone may need to be available to receive large appliances.

If delivery cannot be completed, our delivery partner may arrange another delivery attempt or provide collection instructions.

All Electrolux air conditioning systems include the applicable manufacturer's warranty.

Warranty coverage varies by model.

Please refer to the product documentation included with your purchase for full warranty details.

Please inspect your order upon arrival.
If your product arrives damaged or incorrect, notify us within 48 hours of delivery.
Include :

• Order Number
• Photos of the packaging
• Photos of the product

We'll work quickly to resolve the issue.

Occasionally deliveries may be delayed due to:

• Weather conditions
• Courier delays
• Public holidays
• High order volumes
  

We'll work quickly to resolve the issue.

If you have any questions shipping policy, please contact our support team.

Innospace Technologies Limited
Unit 608, 6/F, Hopesea Industrial Building
26 Lam Hing Street, Kowloon Bay, Hong Kong

Email: electroluxacsupport@theinnospace.com
Phone: +1 (888) 202-2194
Support hours: Monday – Friday, 8:30 am – 8:00 pm ET